Return Policy

 

Sercomp requires a Return Authorization (RMA) for any return for any reason. Unauthorized returns will be refused. The Return Authorization number must be marked clearly on the outer carton(s) of any returned merchandise. To request an RMA they have to contact our Customer Service Department. Provide them with your invoice number, invoice date, product part numbers(s) and product quantity as well as the reason for the return. A copy of the original invoice should be included in the return shipment. Product returned for any reason, other than a defect in material and workmanship, will be subject to a 15% restocking charge. All returns will be inspected and the results of the inspection may be made available to you. It is the responsibility of the reseller to assure the returned merchandise is in its original packaging and in its original condition.

 

Of course Coast to Coast doesn’t get a restocking charge, but if the product is returned unopened/unused we will charge them for the returned freight and the label. Everyone else is subject to a restocking charge.

 

Any request for a stock rotation must be made within 90 days of the date of shipment. Returns for stock rotation are limited to 10% of the dollar value of the customer’s purchases in the previous 30 days. Returns for stock rotation are also subject to a 15% restocking charge.

 

Also if the product can be returned to stock but if we receive the product with the boxes damaged;

 

Writing on the box

Damaged due to how the customer packaged the product

 

For the writing we will charge (deduct) $1.00 from the credit due.

If the product was not packaged properly we may not issue a credit if the product was damaged when it was shipped back.

In any cases we will notify the customer of any discrepancy.